expand_more How can I make a booking?
Reservation should be submitted 24 (twenty-four) hours before your arrival. For the last minute bookings, you will receive confirmation upon our agreement due to our schedule and service availability.
expand_more Do you provide child seats if needed?
Any required car can be accommodated with a child seat/a booster upon request.
expand_more Do infants count?
Infants from (0 -2) and children (3-11) of age count in all vehicles, as they occupy place in the car. They need a special child seat / booster.
expand_more How much luggage is allowed for a passenger?
Once you place a booking, you are advised to declare your excess baggage. Two items: medium and small sized ones, as well as a ski and a snowboard bag are applicable for one passenger. Any extra excess luggage must be submitted and notified in advance, in order to utilize the right vehicle. (Small: 55 x 40 x 23, Medium: 70 x 45 x 25)
expand_more Do you provide an invoice for the required transfer?
We always provide the customers with the necessary invoice submitted with transfer and price details.
expand_more Waiting time
All possible delays and changes related to the arrival/departure time must be notified in advance. There would be no any extra charge for 1 hour waiting time (for Airport) and 15 minutes (for address). For all other cases of delays notified later than it is required, extra charges are applicable.
expand_more What should I do if I fail to find the driver?
In case if you fail to find the driver, you should contact us via our emergency number
+41799501565, available around the clock.
expand_more When can I make the booking?
You can make the reservation 24 hours prior to your arrival date. Bookings placed on the last-minute are subject to agreement.
expand_more Do your provided prices include all taxes?
Our quotation includes all charges such as VAT, luggage, child seat and waiting time in case of late arrival (up to 1 hour waiting time (for Airport) and 15 minutes (for address) is free of charge).
expand_more Do you provide a car at disposal without driver?
Our fleet is at disposal only with the accompaniment of experienced and well-mannered drivers.
expand_more What are the payment types?
Payments can be made by Credit Card / PayPal, Bank Transfer (at least 14 days before your arrival) or by cash to the drivers. The payment is nonrefundable if changes are made after 24 hours before your arrival.
expand_more How should I find the driver?
Our drivers are waiting at the arrival hall inside the airport, holding the sign with the leading passenger’s name.
expand_more What do I need to know before canceling my booking?
Booking cancellation due to some circumstances beyond your control must be submitted 24 (twenty-four) hours or more prior to the commencement of the transfer. The whole amount, already paid to the company, shall be reimbursed. No refund is applicable if the booking cancellation is notified later than 24 (twenty-four) hours, or on the last-minute.
expand_more What if I want to change the details in my booking?
You can change the details upon 24 hours in advance notification. The last-minute changes are subject to agreement.
